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Privacy Policy

As a leading provider of payment management and risk management services to hundreds of thousands of online businesses around the world, privacy and data protection are of the utmost importance to At Home Philly and its Subsidiaries (Collectively, “At Home Philly). This Privacy Statement for At Home Philly (“Privacy Statement”) details the company’s policies with respect to the handling of personally identifiable information (“Information”) submitted by the reader of this Privacy Policy (“You”) or otherwise collected by At Home Philly via the company’s website or in the course of providing At Home Philly services to At Home Philly’s customers. At Home Philly will use and disclose Information only in accordance with the terms of this Privacy Statement.
A. Collection of Information
The type of Information submitted to or collected by At Home Philly varies depending upon the nature of the activity and relationship with At Home Philly.
Browsing the Website: When You browse the company’s website, At Home Philly may collect information regarding the domain and host from which You access the Internet, the Internet Protocol address of the computer or Internet Service Provider You are using, and anonymous site statistical data. This information is collected for the purpose of assessing the effectiveness of the company’s website and for security reasons.
Inquiries: The website contains various forms, links to company e-mail addresses, and fax numbers that You may use to solicit information about the website, At Home Philly services, and the company in general. When You complete and submit a form, send us an e-mail, send us a fax, or contact us by telephone, At Home Philly may store the inquiries and their contents, including any personally identifiable information You may have provided. Any personally identifiable information You submit via an inquiry is collected only with Your knowledge and active participation.
Use of Gateway Services: When You register to use At Home Philly online processing services (“Gateway Services”), You will be required to provide personally identifiable information and to enter into a written agreement with At Home Philly. If You ordered any products or services from businesses that use our Gateway Services (“At Home Philly Customers”), You were required to submit personally identifiable information (“Order Information”). At Home Philly Customers transmit Order Information to At Home Philly for the purpose of processing Orders. Order Information is maintained in servers located within the U.S.A. and may also be maintained in servers located in Europe or Asia, depending on where the order originates or the geographic location of a At Home Philly Customer. At Home Philly may maintain Order Information for a certain period of time to comply with audits or for disaster recovery purposes.
Applying for a Merchant Account: When You submit an application to obtain a merchant account through At Home Philly, You will be required to provide personally identifiable information. Furthermore, At Home Philly may also obtain information about You from third party sources, including, without limitation, consumer reporting agencies.
Notice for European Users: The Data Protection Act puts obligations on users of personal information and sets forth principles for its use. One principle states that information must be processed fairly and lawfully. This means that You are entitled to know how we intend to use any information You provide. You can then decide whether You want to give personal information to us.
The Data Protection Act does not generally apply to data about limited companies or partnerships, but it does cover personal data relating to sole traders and partnerships. When we receive an application from a business, we may perform a search with a credit reference agency and fraud prevention agency on the individual company directors or partners.
Order Information provided by You to At Home Philly Customers and any Information that You provide to At Home Philly directly will be transferred outside of the European Union to the United States. By providing personal information to At Home Philly Customers or us, You are consenting to the transfer of such information outside of the EU and to its storage and use as described herein.
B. Use and Disclosure of Information
Usage and disclosure of Your Information varies based on Your relationship with At Home Philly. At Home Philly never sells any personally identifiable information and, except as expressly set forth below, never discloses personally identifiable information to any third parties.
Browsing the Website: Information collected while You’re browsing our website may be used to analyze trends, administer the website, improve site performance, gather broad demographic information, and for security purposes. Such Information may be disclosed to third parties to provide any of the aforementioned activities on behalf of At Home Philly.
Inquiries: Information collected during the course of You submitting an inquiry via online form, e-mail, fax, or telephone call may be used by At Home Philly to respond to Your inquiries or to contact You to inform You of services of At Home Philly that may be of use to You. Information collected during the course of an inquiry will not be disclosed to any third party unless such third party has been contracted by At Home Philly, with obligations of confidentiality, to contact You on our behalf.
Use of At Home Philly Services: If You are a At Home Philly Customer, At Home Philly will use Your Information during the course of providing You with the Gateway Services. During the course of providing such services, At Home Philly may disclose Your Information to third parties that have contracted with At Home Philly to perform certain functions of the Gateway Services on our behalf (“Subcontractors”). At Home Philly may also use Your Information to contact You about other At Home Philly offerings and to inform You about general company news and industry trends, directly or through the use of third party vendors. At Home Philly may also use Your Information for internal business analyses. If You are a customer of a At Home Philly Customer, At Home Philly will use Order Information during the course of providing processing services to such At Home Philly Customer. At Home Philly may also use Order Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing Gateway Services to At Home Philly Customers, At Home Philly may disclose Order Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Order Information.
Applying for a Merchant Account: If You apply for a merchant account from or through At Home Philly, At Home Philly may use and disclose the Information to evaluate Your eligibility for a merchant account, including disclosure to consumer reporting agencies, relevant financial institutions, and other entities involved in providing the merchant account services. At Home Philly may also use and disclose Your Information during the course of providing or procuring on Your behalf the merchant account services. At Home Philly may also use Your Information to contact You, directly or through a third party vendor, about other At Home Philly offerings and to inform You about general company news and industry trends. At Home Philly may also use Your Information for internal business analyses.
Surveys and Questionnaires: If You submitted an inquiry to At Home Philly or if You are a At Home Philly Customer, periodically, At Home Philly may use Your Information to contact You, directly or through a third party vendor, to complete a survey or questionnaire. Responses to any such survey or questionnaire may be used for internal business analyses and may be disclosed in aggregate form without disclosing any personally identifiable information.
Use of Cookies: Forms on our website may use cookies. Cookies are small files of data that reside on Your computer and allow At Home Philly to recognize You as a At Home Philly Customer or a previous visitor of our website. At Home Philly may use cookies to populate frequently used forms or to provide You with other customized viewing options for Your convenience. At Home Philly uses cookies solely to maintain personalized services throughout the website.
Confidentiality Obligations: All contracts entered into between At Home Philly and At Home Philly Customers, At Home Philly and Subcontractors, and At Home Philly and other third party service providers contain express provisions governing the confidential treatment of any and all personally identifiable information.
Investigations and Proceedings: At Home Philly may use Information to conduct internal investigations. At Home Philly may disclose Information to cooperate with an investigation by law enforcement agencies or other governmental authorities and may also disclose Information in response to a subpoena, warrant, court order, or other comparable legal processes.
Information Security
At Home Philly is committed to privacy and security. At Home Philly is compliant with the Payment Card Industry Data Security Standard (“PCI DSS”) as a Level 1 service provider. At Home Philly has been compliant with PCI DSS since its inception in 2002. PCI DSS is the bankcard industry’s most stringent security standard. Examples of At Home Philly’s security measures include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption for transmissions of Order Information to and from At Home Philly Customers; restricted access of personally identifiable information; and, periodic security audits by third party security experts.
Correction and Deletion of Information
If You want At Home Philly to correct or delete Your Information that is stored on At Home Philly systems, please submit Your request in writing to:
info@athomephilly.com
Subject to our ability to verify Your request and provided that At Home Philly is not required to maintain the Information by applicable laws, regulations, or contractual obligations, At Home Philly will correct or delete the Information within thirty (30) days of receipt of Your request.

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